Contact us

Contact Us
Customer Support Availability

At Wink Slots, we're committed to providing you with the best possible support experience. Our dedicated team is here to help you with any questions or concerns you may have.

Our support channels include:

• Email: Please contact us and one of our representatives will get back to you as soon as possible.
• Live Chat Support: Our live chat is available for your convenience. Simply click on the chat icon located in the bottom right corner of the screen, and a support agent will assist you.

Help-Centre Access

We've created an extensive help centre that's packed with information to get you started or resolve any issues you may encounter. You can access it by clicking on the 'Help Centre' link at the top navigation bar.

Some of the topics covered include:

• Getting Started
• Account Management
• Deposits and Withdrawals
• Bonuses and Promotions
• Technical Issues

FAQ References

For quick answers to common questions, visit our Frequently Asked Questions (FAQ) page. We've compiled a list of frequently asked questions along with their corresponding answers.

Verification or Account-Help Support

If you need assistance with account verification or have any concerns regarding your account, please don't hesitate to contact us via email.

Responsible Gambling Assistance

We're committed to providing a safe and responsible gaming experience for all our players. If you think you may have a problem with gambling or would like assistance on how to gamble responsibly, please visit the GambleAware website for further information.

Technical Support

For any technical issues or concerns regarding gameplay, deposits, or withdrawals, please contact us via email.

Complaint or Dispute Guidance

If you have a complaint or dispute with regards to our services, we're committed to resolving the issue as quickly and fairly as possible. Please submit your concern via email for prompt assistance.

Communication Response Expectations

We strive to respond to all emails within 72 hours (3 business days). If you require urgent attention, please contact us via our live chat or phone number for immediate assistance.

Account-Security Assistance

For any concerns regarding account security, please don't hesitate to contact us.

Mobile and Desktop Support Accessibility

Our website is designed to be mobile-friendly, ensuring that you can access our services from your smartphone or tablet. Our technical team is available via email for any technical issues related to gameplay.

Multilingual Support

We're committed to providing support in English. If there's an urgent need for a specific language support channel, please contact us via email so we can assess your request and provide further guidance.

Preferred Contact Methods

Choose the method that suits you best:

• Email: For all account-related questions or concerns
• Live Chat: Instant support for urgent matters
• Phone (available by contacting us via email for the phone number)

General Support Workflow

1. Browse our Help Centre to see if your question has already been answered.
2. If not, submit a query via email.
3. Live Chat support is available within hours of submitting an email for urgent matters.

Self-Service Options

To better manage our response times and support requests, we recommend checking the FAQs first to see if your question has already been answered. Additionally:

• For deposit-related concerns or issues with receiving bonuses, please ensure you have the latest version of Adobe Flash on your device.
• Verify that your contact details are up-to-date in your account settings.

If after following these steps and consulting our Help Centre, you still encounter any issues, we're here to assist you via email.

We appreciate the opportunity to provide support for all Wink Slots' valued players.